Returns & Refunds Policy

At Dreame, we want you to be completely satisfied with your home technology; if you are not happy with your purchase, you can return your item within 30 days of delivery for a full refund. All returned products must be in their original packaging and include all accessories to be eligible for processing.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer support team with your order number to start the return process.

• 2.
  Pack Your Device

  Securely place the product and all original components into the original box to ensure the item is protected during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will issue a refund to your original payment method within 7-10 business days.