Frequently Asked Questions
Everything you need to know about our premium home appliances and services.
What is the standard shipping timeframe for Dreame products?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do Dreame smart vacuums come with a warranty?
Yes, all Dreame robot and cordless vacuums come with a 1-year limited warranty that covers manufacturing defects. We also offer extended protection plans at checkout for additional peace of mind.
What is your return policy for home appliances?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
How do I maintain my Dreame vacuum for the best performance?
To ensure optimal suction and longevity, we recommend cleaning the filters every two weeks and replacing them every 3-6 months. The Dreamehome app will also provide real-time notifications when accessories need maintenance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through partners like Affirm and Klarna to make your home upgrades more affordable.
Are replacement parts and accessories available for purchase?
Yes, we stock a full range of official replacement parts, including HEPA filters, roller brushes, mop pads, and cleaning solutions, directly on our website to ensure your device continues to operate at peak efficiency.